Effective October 26, 2026. Covers fracturedsurvival.net and the game Fractured Survival: Solace.
Who we are
Fractured Survival: Solace is made by Lyle Montel Gibbs, an independent developer in North Carolina, USA ("we", "us"). We are the data controller for the information described here. Contact: admin@fracturedsurvival.net.
What we collect and why
| What | When | Why | Legal basis (EU/UK) | Kept for |
|---|---|---|---|---|
| Email address, display name, sign-in codes (stored only as one-way hashes), sign-in sessions, linked game account, email preferences | You sign in to your account at fracturedsurvival.net | To run your account and let you manage your test sign-up, backing, emails and data | Contract | While your account exists; codes expire in 10 minutes and are deleted within a day; sessions last up to 30 days |
| Email address, chosen test wave (alpha or beta), sign-up time | You join the test list | To invite you to test waves and send access emails | Consent | Until you unsubscribe or ask us to delete it, or 12 months after the final test wave |
| Email, backer tier, amount, reservation time, whether your backing is complete | You reserve a backer tier | To hold your reservation and deliver perks and guaranteed access | Contract (steps before and under the Backer Terms) | For as long as you are a backer, then 7 years for tax and accounting records |
| Payment details | You complete your backing | Payment is handled by our payment provider; we never see or store card numbers | Contract | Kept by the payment provider under its own policy |
| Account details (email, player name, platform ID) | You play the game | To run your account, save your progress and keep the shared world working | Contract | While your account exists, plus 30 days |
| Gameplay and technical data (actions in the world, settings, hardware, crash reports, performance, IP address) | You play the game | To run the online world, fix bugs, stop cheating and balance the game | Legitimate interests | Up to 24 months, or less when no longer needed |
| Text you type to NPCs and other players, player-chosen names and building names | You play the game | To deliver chat, let AI-driven characters reply to you, and moderate abuse | Contract and legitimate interests | Up to 90 days, longer if tied to a moderation case |
| Feedback, bug reports, messages to us | You contact us or test | To answer you and improve the game | Legitimate interests | Up to 24 months |
| Your name for the backer wall or monument | You choose to give it | To deliver that perk | Consent | Until you ask us to remove it, where we reasonably can |
We do not sell your personal information. We do not use it for targeted advertising. We do not use cookies for tracking (see the Cookie Notice).
AI-driven characters
Characters in the game, including Xavier and other NPCs, are driven by artificial intelligence. When you talk to them, what you type (and, if the game ever adds voice input, what you say) is sent to an AI service provider to generate their replies. We send only what is needed for the reply, never your email or payment details. These providers process it on our behalf and may not use it to train their own models. You will always be told when you are interacting with an AI-driven character.
Who we share it with
Only the service providers that run the site and the game for us, under contracts that require them to protect it:
- Cloudflare (website hosting, database, security, email sending)
- Google (our email inbox and search listing tools)
- Our payment provider (payments, tax, refunds), named here before payments open
- Epic Games (Epic Online Services: accounts, matchmaking, anti-cheat) and Steam (if you buy or play through Steam)
- AI service providers that power NPC conversation and voices, named here before online play opens
To enforce our Community Rules, we keep a record of rule breaks and the IP addresses and device or hardware identifiers linked to banned accounts, so a ban cannot simply be dodged with a new account. We keep ban records for as long as the ban lasts, plus 12 months (legal basis in the EU/UK: legitimate interests in keeping players safe and the game fair).
We may also disclose information if the law requires it, to protect players from harm, or if the project is transferred (you will be told first).
International transfers
We are based in the United States, and our providers process data in the US and elsewhere. For transfers from the EU, EEA, UK or Switzerland, we rely on the EU-US Data Privacy Framework where the provider is certified, or on the European Commission's Standard Contractual Clauses.
Your rights
Wherever you live, you can see, correct, download or delete your information yourself from your account, or ask us to do it, and you can unsubscribe from any email with one click or by writing to us. We answer within 30 days.
If you are in the EU, EEA or UK, you also have the right to object to processing based on legitimate interests, to restrict processing, to withdraw consent at any time (without affecting what we did before), and to complain to your local data protection authority.
If you are in California or another US state with a privacy law, you have the rights that law gives you, including to know, delete and correct, and to not be discriminated against for using them. We do not sell or share personal information for cross-context behavioural advertising.
To use any right, email admin@fracturedsurvival.net from the address you used with us.
Age
You must be 16 or older to join the test list, and 18 or older to back, test or play. We do not knowingly collect information from children under 13 (or under 16 in the EU). If you believe a child has given us information, contact us and we will delete it.
Security
Data is encrypted in transit and stored with Cloudflare, and our admin tools are protected by two layers of sign-in. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
Changes
We will post any change here with a new effective date, and email you before a significant change takes effect.